Job Description

Job Description

Job Description

Training Specialist Opportunity at Stanford Federal Credit Union!

We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4 billion company with a global reach of over 88,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!

Who YOU are:

• Two to four years college in Communications, Education, or related field
• Two to three years as a trainer in either a business or in a commercial environment
• Two to three years in designing and developing e-learning courses using authoring tools like Adobe Captivate and Articulate Storyline
• Two to three years of operations experience in a bank or in a credit union
• Ability to utilize all training tools and technology such as computerized training equipment, overhead projector, video training and multimedia equipment, and printing aids
• Ability to be flexible for constant changes of schedules, plans, and priorities
• Ability to independently complete projects
• Ability to handle administrative duties with little guidance; self-starter

What YOU’LL do:

• Confer with managers to gain knowledge of work situations, which require training for employees to better understand any changes in policies, procedures, regulations, and technologies
• Assist in developing course content that aligns with learning objectives and ensures a seamless user experience
• Collaborating with SMEs to gather course content and ensure accuracy
• Work closely with Operations, Information Systems and Technology (IST), and other departments; participate in appropriate committees to develop forms and procedures; recommend policy changes; implement new products, services, and programs for the credit union.
• Assist in developing training programs to successfully bring staff to a high level of competence and alignment with the objectives of the credit union
• Schedule and conduct continuous training sessions covering specified areas such as new employee orientation and on-the-job training; use of computers and of software; compliance issues; sales and cross- selling techniques, quality of member services; health and safety practices; refresher training and leadership development for management and for staff of the credit union
• Assist in selecting or designing teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works
• Test trainees to measure progress and to evaluate effectiveness of training; report on progress of employees under guidance during training periods; and handle all related paperwork
• Conduct training sessions covering specified areas such as new employee orientation and on-the-job training; use of computers and of software; sales techniques; regulation requirements; health and safety practices
• Report progress of employees, under guidance, during training periods
• Organize and maintain sources for employees such as the reference library, training manuals, testing and evaluation processes, training website page, and other educational materials

Some of our benefits for YOU:

• 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
• Employer 401(k) matching up to 5% plus additional annual discretionary contributions
• Education reimbursement up to $5,200/year
• Up to $500 per year in health/fitness benefits
• Employee recognition program with cash incentives
• Commute benefits up to $900 per year
• Paid Sick Time accrues at two weeks per year
• Paid Vacation Time accrues at three weeks per year
• Paid Federal banking holidays (approximately 10 per year)
• Ongoing training and education, seminars, and conferences
• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
• Waived fees and deposit bonuses on Stanford FCU accounts
• Flex health/transit plan availability
• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources

If you are ready for this awesome opportunity (or know somebody who is) please contact us today!

Stanford Federal Credit Union provides competitive pay ranges based on factors such as (but not limited to) the scope and responsibilities, qualifications needed for the position and external market pay for comparable positions.

Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions.

Stanford Federal Credit Union is committed to equal employment opportunities, and a workplace that embraces diversity and inclusion for qualified individuals of all backgrounds.

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