Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Description: This position supports The UPS Stores and Franchisees to ensure center performance, center profitability, and center compliance. This position assists The UPS Store Franchisees with franchise renewals, center transfer of ownership, center relocations, new buildouts, store placements, and transitions of business. This position provides coaching, counseling, and communication with both Company owned areas and Area Franchisees to optimize revenue and profitability through training and supporting functions. Responsibilities and Duties: Utilizes “best practices” approach in executing operational improvements, training, merchandising, marketing, prospecting, and overall franchise management to improve revenue Assists in planning and conducting networking meetings and activities to improve store profitability through training and networking with vendors and other Franchisees Trains and coaches Franchisees in effective pricing of products and service by utilizing financial benchmarks and understanding markup vs margin concepts Schedules store owners for TUPSS training to ensure understanding of policies, procedures, roles, and responsibilities Assists in new center buildouts, center remodels, transfer and renewal upgrades to ensure the contractor completes work according to UPS specifications Acts as liaison between The UPS Store, Inc. and UPS, vendors, Area Franchisees and the Franchisee by serving as the primary point of contact to provide answers for concerns and questions Knowledge and Skills: Meeting Facilitation: Ability to speak in front of an audience. Applies knowledge of creative facilitation techniques to encourage participation; encourages open communication and achieves consensus when necessary; keeps participants engaged and on topic; identifies team conflicts and is able to provide feedback Solves Customer Problems: Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances or setbacks Franchise Knowledge: Demonstrates a general understanding of franchise organization structures and relationships; understands franchise products and services and how they relate to corporate profitability; understands royalty streams and funds transferal (from Franchise to Area Franchise to The UPS Store); demonstrates a basic understanding of the relationship between UPS and The UPS Store as wholly owned subsidiary Experience using Microsoft Excel (e.g., Pivot tables, V-look ups, database creation/maintenance, ETC.) - Preferred
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