Job Description
Job Description: Location: 2855 Auto Mall Parkway, Fairfield, CA 94533
Pay Range: $18.00-$22.00
Fairfield Automotive opened a brand new Volkswagen Dealership in Fairfield, California. We're driven by our values; We are a Competitive group - We want to WIN. We are Adaptable - Willing to change if there is a better way to deliver a great experience for our guests. We demonstrate Unwavering Ethics - Do it right or fix it fast. We are Collaborative - Teamwork is key to our success. And finally, we want to demonstrate Empathy - The power of authentic connection.
At Fairfield Automotive, we believe that Work-Life Integration is more than just a catchphrase. Our dealership will be closed on Sundays because we know family time is the most important time.
Our new home is getting a new look-we think it will be the nicest Volkswagen Center in Northern California, equipped with state-of-the-art employee and guest amenities. Our organization is a place with limitless advancement opportunities...if you're looking for a home, not just a job, we hope you will consider Volkswagen of Fairfield.
We Offer: - A competitive compensation package that rewards high-performers
- Employee pricing and incentives
- 401(k) with company match
- Medical, Dental, and Prescription coverage - active on the 1st following 30 days of employment
- Company-paid Life Insurance
- Paid time off
- Family-owned and operated
- Growth opportunities
The Express Technician is responsible for general maintenance including lube, oil, filter, and tires. They may participate in troubleshooting vehicle issues and must possess excellent problem-solving abilities. They must be a good communicator, able to explain to Service Advisors issues with vehicles; at all times providing an exceptional customer experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities The Express Technician is responsible for general maintenance including lube, oil, filter, and tires. They may participate in troubleshooting vehicle issues and must possess excellent problem-solving abilities. They must be a good communicator, able to explain to Service Advisors issues with vehicles; at all times providing an exceptional customer experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Punctual and regular attendance.
- Service vehicles in a timely manner for routine scheduled maintenance in accordance with dealer and manufacturer recommendations; aiming to extend vehicle functionality and longevity.
- Perform oil changes
- Perform tire rotations
- Meet all manufacturer specifications
- Customer Relations: attentive to customer needs and responsive to customer inquiries where appropriate.
- Team Effort: demonstrate a concern for meeting team/departmental needs through activities such as accepting overtime, following up on needed parts, helping other technicians, and learning new things.
- Practice safe work habits, follow the company's safety policies, and use personal protective equipment as required.
- Provide complete stories in DMS on all jobs.
- Perform other duties as may be assigned by management.
- Adhere to the Company's Core Values of Competitive, Consistent, Adaptable, Respectful, and Empathetic.
Job Required Skills and Knowledge - Must maintain a positive and enthusiastic attitude in all that we do.
- Demonstrate high character and achieve high results.
- Must maintain a professional appearance and provide friendly customer service.
- Maintain effective team member relations.
- Ability to maintain emotional control in stressful situations.
- Must be able to read, interpret and transcribe data in order to maintain accurate records.
- Familiar with current technical developments and products, and the ability to stay current with technical bulletins and product updates.
- Exceptional attention to detail and follow through.
- Able to use/learn to use: ASR, dealer DMS system, technical software and manufacturer's diagnostic equipment as required.
- Ability to adopt and support new processes and changes to help in employee and customer satisfaction.
- Must maintain a clean, safe working environment at all times.
- Possess outstanding work ethic.
- Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.
Education, Experience and Certification - High School Diploma or equivalent work experience.
- Prior experience as an automotive technician or thorough technical training. Mechanical skills must be sufficient to diagnose and repair given sufficient product training. Ability to provide a tech school/training completion certificate.
- The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.
- The self-concept of a professional should be coupled with concern for quality service and customer satisfaction.
- Must possess and maintain a valid driver license.
- Must possess and maintain an acceptable Motor Vehicle Record (MVR).
- Ability to drive manual transmission vehicles.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Adequate physical ability including sufficient manual dexterity to operate hand tools, machinery, computers, diagnostic tools, and other shop machines in order to perform the requisite job functions.
- Visual acuity to see details of objects that are less than a few feet away. Requires extended visual inspections of work area and components, as well as reading and entering information on computer screens.
- Must be able to sit or stand in a stationary position for extended periods of time.
- Adequate physical ability to maneuver inside, outside, and under a vehicle as required for diagnosis and repair.
- Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.
- Requires frequent lifting and carrying items weighing up to 50 pounds unassisted.
- Ability to work in extreme weather conditions in both summer and winter.
- Regular, punctual attendance is required.
Work Environment - This position operates in a professional dealership environment.
- Evening and Saturday work will be required as job duties demand. Scheduled shifts will be determined by the manager, with rotating shifts throughout the work week.
- Must maintain a clean, safe working environment at all times.
- Must perform duties in all weather conditions.
Volkswagen of Fairfield is an Equal Opportunity Employer The Express Technician Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $18.00 and $2.00
Job Tags
Hourly pay, Work experience placement, Summer work, Shift work, Rotating shift, Sunday, Saturday, Afternoon shift,