** Residential Dispatcher- Trucking Industry**
**Job Category****:** GV Bridgeport **Requisition Number****:** RESID001487 Showing 1 location **Job Details**
**Description**
**J.P. Mascaro & Sons** is a locally owned and operated private family company who has been experiencing record growth and success. In 1964, it started with one truck. We have grown into one of the largest most successful fully integrated solid waste companies serving the mid-Atlantic area.
We are seeking a **Residential** **Trucking Dispatcher** at our Bridgeport Division. This position coordinates closely with the Trash and Recycle Route Supervisors, and Drivers to ensure the orderly and efficient dispatch of transportation assets to ensure prompt and efficient execution of the daily scheduled routes. Ensures all crews complete their daily assigned routes, and coordinates special pick-ups and missed pick-ups, should they arise.
**HOURS:**
* **Monday - Friday**
* **6am - 4pm or 10am - 8pm**
* **every other Saturday till NOON**
**ESSENTIAL FUNCTIONS:**
* Monitors, enters, and updates customer service calls throughout the day.
* Communicates with Drivers and notes start times and estimated completion times. Ensures crews stay on schedule.
* Operates radio and telephone equipment to receive and relay information to trash and recycling crews. Stays in periodic contact with crews throughout the day on a set schedule to keep abreast of any issues that may affect daily production.
* Maintains a communications log listing deliveries and pulls, problem stops, equipment problems and breakdowns, service issues, and any other pertinent information regarding the operation per the contract.
* Tracks and updates hours of service as crews complete their daily assignments and reports daily to the operations manager.
* May confer with customers regarding special pick-ups, questions, issues or complaints, if any.
* Reports to route supervisors and/or operations manager regarding any issues that impact the production of the route.
* Responsible for creating and summarizing daily operational reports, and any other reports as required.
* Immediately informs management of any accident or safety/compliance concerns.
* Calls each truck twice daily with the Be Safe message for the day. Must keep a record of all calls on the log form.
* Reports any customer relations issues, if any, to the general manager.
* Other administrative duties as assigned.
**KNOWLEDGE, SKILLS AND ABILITIES:**
* Trucking Dispatch experience required
* 2 years Dispatch experience a plus
* A strong customer service focus and excellent customer service skills
* Excellent oral and written communications skills and the ability to carryout oral and written instructions.
* Computer literacy, typing and calculator proficiency.
* Ability to establish and maintain professional working relationships with co-workers, employees, managers, officials, and the general public.
* Bilingual is a plus++
For over 40 years, our motto has been *"**If it's service, it's us"*****.** We cannot meet the goals of our company if we do not satisfy our customer's needs first. Our existence is dependent upon them. Our employees are our greatest asset. We invest in the growth and success of our employees.
**Come join our team!!**
**Qualifications**
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**Licenses & Certifications**
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