Hotel General Manager Job at BW Lakewood, Lakewood, WA

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  • BW Lakewood
  • Lakewood, WA

Job Description

Job Description

Job Description

The General Manager oversees the day-to-day operation of the Hotel while providing attentive courteous and efficient service to all guests before arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

 

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service-oriented manner.
  • Maintain regular attendance by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Comply at all times with Best Western standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Set the standard for guest relations at the Front Desk.
  • Obtain all necessary information when taking room reservations.
  • Monitor all V.I.P. and special guest requests.
  • Review Front Office log and Trace Files daily.
  • Fully comprehend and execute all relevant phases of the front desk computer system.
  • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
  • Be aware of all rates packages and promotions currently underway.
  • Be familiar with all in-house groups.
  • Be aware of all closed-out and restricted dates.
  • Follow and enforce hotel credit policies.
  • Be able to perform all duties of Front Desk Agent.
  • Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed..
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set an example for other associates be the team leader).
  • Know of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
  • Be able to complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
  • Answer all guest inquiries in a timely and professional nature.
  • Be involved in departmental meeting planning and execution.
  • Help maintain productivity levels at or above budgeted standards.
  • Perform any other duty as required by management.
  • Assist in training new hires and current associates regularly.
  • Attend meetings as required by management.

Job Tags

Shift work,

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