Job Description

Summary

The role

The Event Planning Manager's primary focus is servicing Sales bookings. This position acts as the liaison between clients and the hotel staff, and to ensure a successful event by communicating details to each department and aiding the banquet team where needed.  Responsibilities include: administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events.

The hotels

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts by Land & Sea Department which are also open to the public, an expansive pool deck and private cabanas and over 10,000 square feet of flexible and traditional event space.​

The 193 king room tommie Austin is built for the spirited adventurer. Guest’s will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out.  tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.​

Both hotels are anchored on the ground floor by The 5th Street Diner + The Royal Room, a street side concept serving daily fare for locals, residents and guests alike.  This mixed use project will also feature a residential tower – Siena – and 10,000 square feet of retail space.

The benefits & perks​

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid holidays, vacation and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing & educational assistance and many more!​

About the hiring process​

We are stoked that you have chosen to express interest in joining our family. We will be sure to take a look at your application and get back to you within the next two weeks. Thank you for your patience while we do so.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment. Refined verbal and written communication skills
• A minimum of 1-3 years of hotel event sales/event planning or comparable experience preferred
• Promptly answer telephones and enthusiastically greet our guests with your personal spirit, however busy and whatever time of day.
• Produce quotes and written confirmation to all clients and staff in a timely and thorough manner in the form of banquet event orders and group resumes.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
• Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests needs are being met
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
• Work with vendors as needed and adhere to internal event budgets.
• Work within hotel booking guidelines, client outreach, policy standards, procedures, operational guidelines & service manual
• Review & coordinate with Banquet Chef’s on creative menus & new product ideas
• Must be proficient in general computer knowledge
• Candidates should be extremely detail oriented, organized and be able to handle a fast-paced environment
• Prefer two years hotel experience or completed Event Management trainee program

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