Job Description

Why Renewal by Andersen? Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team.

A reputation that stands apart
We're a part of the largest window and door company in North America, and have more five-star reviews from homeowners than the other leading full-service brands. We're committed to helping you realize your potential and exceed our homeowners' expectations.

Top-to-bottom expertise
Our call center agents are people-people. They have excellent communication skills, passion for helping people, and customer-care-first attitude. From setting appointments to scheduling service teams, they help customers make their houses their "forever homes."

A legacy of innovation
Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right.

Job Details

Primary Responsibilities: - Dial out to up to 30 homeowners an hour while tending to heavy inbound call flow for homeowners who have contacted us via one of our marketing avenues - Document and track all set appointments accurately so that all future customer demonstration and price activity is done per company standards - Managing high volume of inbound and outbound calls while multitasking through various systems Qualifications:- - High School diploma or equivalent - Minimum 4 years of customer service experience - Previous call center experience a plus but not required - Sales mindset and metrics driven - Ability to work varying shifts, including some evenings and weekends - Must live in Indiana or Ohio to be considered for this position - equipment pick will happen in Carmel, IN. - Must have minimum of 100 mbps download speeds and 10 mbps upload speeds for internet Compensation and Benefits:- - $18/hr with uncapped commission structure based on appointments set - most reps are making at least $20/hr with commission - Full insurance package, including medical, dental, vision, and life for full-time employees - 401(K) program for full-time employees - PTO - Student Loan Reimbursement Program - Advancement opportunities - we promote from within! Schedule: - Work from home! - Must be able to work some morning and evenings shifts, and one weekend shift every week. - Must have the ability to work until 10:30pm at least ONCE a week. - Days off will not be consecutive - Must be available to work during operating hours: Monday-Friday: 7:50am-10:30pm, Weekends8:50am-8pm

Job Tags

Full time, Work from home, Shift work, Day shift, Afternoon shift, Monday to Friday,

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