Job Description

We are looking for a highly skilled, highly motivated and professional install technician to join our American Glass Professionals team to travel, install and calibrate new windshields across the state of North Carolina!! Responsible for handling and replacing different types of auto glass while providing exceptional customer service during the install and calibration process.

At American Glass Pros, we provide customers with a convenient, seamless solution for damaged auto-glass replacement, and pride ourselves in exceeding the expectations of our windshield companies and clients.

Responsibilities

• Removing damaged auto glass from vehicles safely and efficiently, which can involve dismantling parts of the vehicle.
• Cleaning and preparing the vehicles frame or window area for installation to ensure proper adhesion and sealing.
• Installing new glass or windshield using appropriate tools and techniques to ensure proper fit and seal.
• Testing the installed glass to ensure it meets safety standards and functions correctly, such as verifying proper alignment and ensuring no leaks.
• Interacting with customers to explain the installation process, answer questions, and provide recommendations for care and maintenance of the newly installed glass.
• Adhering to safety protocols and guidelines throughout the installation process to protect both themselves and customers vehicles.
• Keeping tools, equipment, and work area clean and well-maintained to ensure optimal performance and safety.
• documenting work completed, including any issues encountered during the installation process and measures taken to resolve them.
• Staying informed about new technologies and techniques in auto glass installation to enhance skills and provide better service.

• Must pay attention to detail and be able to prioritize.
• Technical school experience is preferred.
• Ability to lift heavy objects (up to 50 lbs)
• Previous experience in automotive repair
• Valid in-state driver's license and have/maintain an acceptable, safe diving record.
• Must be able to engage with clients in friendly professional manner.
• Must work well under pressure.
• Demonstrate behaviors consistent with our values, vision and mission in all interactions with customers and co-workers.
• Ability to handle high volume intake and work in a fast-paced environment.

Experience:

• Glass installation: 2 Year Minimum
• Mechanical Experience preferred
• Customer service experience preferred

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off (3 weeks)
• Vision insurance

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Required to stand, walk, and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time hourly position. Days and hours of work are generally Monday through Saturday, 7:00 a.m. to 5:00 p.m. This position regularly requires longer hours and weekend work.

Travel:

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Work Authorization:

Must possess and maintain a valid Driver's License. All offers of employment are contingent upon satisfactory results of a thorough background check and drug screen. Successful results of a background check are at the sole discretion of AGP.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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